Psychology ya Chatbots
Zamkati
Takulandilani ku tsogolo la bot-centric, lomwe lakonzedwa kuti lizigwiritsa ntchito ma smartphone - mwachitsanzo pafupifupi aliyense kumadzulo kwa Western - ayende pa intaneti mwanjira yocheza ndi wothandizira.
Koma "wothandizira" posachedwa adzakhala wopanda umunthu ... Alexa, Siri ndi ena adzaoloka mzere kuchokera kumaloboti osakhala anthu kupita kuzinthu zomwe zimadziwa zizolowezi zathu, zizolowezi zathu, zosangalatsa zathu komanso zokonda zathu komanso, ngati sizabwino kuposa anzathu apamtima kwambiri achibale.
Kuphatikiza apo, amakhala nanu nthawi zonse ndipo amakupezerani, omwe amapezeka pakukhudza batani.
Kwa makampani, iyi ndi njira yopambana: Ogwiritsa ntchito ma Smartphone atsimikizira kuti ali okonzeka kutsitsa ndi kuthera nthawi m'mapulogalamu ochepa. Mwakutero, mabizinesi atha kukhala abwinoko poyesera kulumikizana ndi ogula muma mapulogalamu omwe amathera kale nthawi yochuluka.
Ndipo bot imatha kupereka mosavuta kuposa mapulogalamu ndi kusaka pa intaneti chifukwa imatha kumvetsetsa zolankhula zachilengedwe - ndikupatsanso mwayi wogwiritsa ntchito mawonekedwe omwe siamunthu.
Njira yotereyi imakhala ndi malingaliro akulu. Tikamacheza ndi ma chatbots, ubongo wathu umatsogoleredwa kuti ukhulupirire kuti ukucheza ndi munthu wina. Izi zimachitika pamene bots amapanga malingaliro abodza okhudzana ndi kulumikizana, kulimbikitsa wogwiritsa ntchito kuti apereke kwa bot zinthu zina zomwe alibe anthu. Izi zitha kuwoneka ngati zachilendo, koma mawonekedwe amtundu wamunthu kwa nyama, zochitika kapena zinthu ndichizolowezi chachilengedwe chodziwika kuti anthropomorphism.
Makompyuta nthawi zonse amakhala chandamale chokhudzana ndi malingaliro a anthropomorphic. Chiyambire kubwera kwawo, sanawonepo ngati makina chabe kapena chifukwa chothandizana pakati pa zida zamankhwala ndi mapulogalamu. Kupatula apo, makompyuta amakumbukira ndipo amalankhula chilankhulo; amatha kutenga ma virus ndikumadzichitira pawokha. M'zaka zaposachedwa, mawonekedwe amunthu walimbikitsidwa kwambiri poyesa kupereka zinthu zopanda moyo ngati zotentha komanso zopatsa ulemu.
Komabe, kuwonjezeka kwa "mawonekedwe" amacheza kumatha kuyambitsa kusintha kwakukulu kwa mawonekedwe amachitidwe amunthu. Izi zimadza ndi zoopsa - ndipo zotsatira zake sizingakhale zofewa komanso zopanda pake.
Zoyipa zomwe timakumana nazo ndi ena
Monga anthu, ubongo wathu umakhala ndi chizolowezi chofuna kusankha kuphweka kuposa zovuta. Kuyanjana kwamakompyuta kumakwanira izi bwino. Yakhazikitsidwa pamalingaliro azikhalidwe zochepa kapena zopanikizika, zomwe zambiri zimatha kufotokozedwa mwachidule, sizimafunikira kuyeserera kochuluka.
Chatbot safuna kutengapo gawo ndikumasulira zazomwe anthu amafunikira zomwe zimapangitsa kuti kulumikizana kwathu ndikosavuta. Izi zimayendera limodzi ndi momwe ubongo wathu umakhalira ndi ulesi wozindikira. Kuyanjana mobwerezabwereza ndi ma chatbots kumayambitsa mapangidwe amalingaliro atsopano omwe angadziwitse izi. Zidzakhala zosiyana ndi malingaliro ena omwe timamasulira kuyanjana pakati pa anthu.
Munthu akamagwirizana ndi munthu wina - mwachitsanzo, bwenzi - timatengeka ndi chikhumbo chofuna kutenga nawo mbali pazogawika limodzi. Kuyankhulana ndi bot ndikosiyana - kukhutitsidwa kumachokera pakusintha kwa malingaliro, mtundu wazodzipangira: Mutha kukwaniritsa cholinga chanu (kupeza chithandizo, chidziwitso, ngakhale kumvanso ndi anzanu) popanda "mtengo" womwewo. Palibe ndalama zomwe zimafunikira: palibe chifukwa chokhalira wabwino, kumwetulira, kutenga nawo mbali kapena kuganizira ena.
Zikumveka zabwino - koma vuto limabuka tikayamba kugwiritsa ntchito njira yolumikizirana ndi botolo ndikuyamba kukonda "kulankhulana kosavuta." Izi zitha kubweretsa zovuta zina.
Chinyengo chocheza popanda zofuna zaubwenzi
Ma chatbots amavutitsidwa ndi zosowa zathu zakale komanso zokhumba zathu. Zolimbikitsa zathu zazikulu zimachokera kumagawo otsika aubongo, monga limbic system, yomwe imakhudzidwa ndikulimbikitsidwa. Kafukufuku adawonetsa kuti ogwiritsa ntchito amayembekeza ubale wosakanikirana womwe anali pachiwopsezo.
Pali kusiyana kwamphamvu mu maubale ambiri amoyo weniweni. Mphamvu imatanthawuza kuthekera kotengera machitidwe amunthu wina, kupanga zofuna ndikukwaniritsa zomwe akufuna (Dwyer, 2000). Mukamayanjana ndi bots, anthu amayembekeza kukhala ndi mphamvu zochulukirapo kuposa mbali inayo, kuti amve kuti atha kuyendetsa kulumikizana ndikuwatsogolera kukambirana kumalo aliwonse omwe akumverera.
Mosazindikira izi zimawapangitsa kudzimva kuti ali bwino komanso amadzilamulira. Mwanjira ina, kuti tiwonjezere kudzidalira kwathu, tili ndi chikhumbo chobisalira choti tikhale ndi ubale umodzi wothandizidwa ndi mphamvu m'moyo wathu. Palibe woyenera kukhala pachibwenzi ichi kuposa ma chatbots.
Koma popanga maloboti omwe adapangidwa kuti azitha kucheza nawo, anthu amamva chisoni ngati kuti ndichinthu chenicheni. Mosiyana ndi anthu enieni, omwe amatha kukhala odzikonda komanso osakonda, macheza amakhala ndi kukhulupirika ngati galu komanso kudzipereka.Adzakhala okonzeka kukuthandizani ndipo nthawi zonse azikhala nanu.
Kuphatikiza kwa luntha, kukhulupirika ndi kukhulupirika ndizosaletseka m'malingaliro amunthu. Kumvedwa popanda kumvera munthu wina ndi chinthu chomwe timakhumba kwambiri. Zowopsa ndizakuti kulumikizana kotere ndi ma chatbots kumatha kubweretsa zokonda pakati pa ena pachibwenzi ndi luntha lochita kupanga osati ndi anthu olakwika komanso nthawi zina osadalirika.
Tikupanga matekinoloje omwe angatipangitse chinyengo cha kukhala anzathu popanda zofuna zaubwenzi. Zotsatira zake, moyo wathu wamagulu ukhoza kusokonekera kwambiri tikamapita kuukadaulo kuti utithandizire kulumikizana m'njira zomwe tingathe kuwongolera bwino.
Maboti mosakayikira ndi othandiza, ndipo atha kutithandiza kwambiri pantchito zadijito. Kuphatikiza apo, kukonza kwaukadaulo kwamachitidwe ndi malingaliro amunthu kumatithandizira kudumpha pazidziwitso zathu ndi machitidwe abizinesi.
Komabe, ndikofunikira kukhalabe ndi zopinga - kwa ma CEO omwe ali ndi luso makamaka makamaka kwa achinyamata omwe akutsogolera mabizinesi. Ana omwe amakonda kugwiritsa ntchito mapiritsi omwe amasangalatsidwa ndi "nanny bots" atha kukhala achinyamata osasinthasintha omwe amapita kwa anzawo omwe amasangalatsa anthu ambiri m'malo mothetsa mavuto ndi anzawo enieni. Atakula, palibe luso laukadaulo lomwe lidzawaphunzitse kuchita bizinesi yofunika kwambiri, yopanda nthawi komanso yofunika kwambiri: kukhazikitsa ubale weniweni, waumwini komanso wowona mtima ndi makasitomala anu ndi makasitomala.
Zambiri
